MCSTs, Managing Agents & Facility Managers

PFI for MCSTs, Managing Agents & Facility Managers

SGFacadeScan helps MCSTs, managing agents and facility managers coordinate BCA Periodic Facade Inspection (PFI) in a clearer and more organised way. For strata-titled and managed properties, PFI is not only a technical inspection exercise; it is also a coordination, communication and budgeting task.

We support the practical steps required after a BCA PFI notice is received, including notice review, available document checking, inspection planning, drone-assisted visual inspection coordination, close-range inspection coordination, defect documentation and report submission support.

Our role is to make the PFI process easier for councils, managing agents and facility managers by producing clearer records, reducing confusion and helping stakeholders understand what needs to happen next.

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Managing Agents

The PFI Challenge for MCSTs and Managing Agents

After a BCA PFI notice is received, the management corporation or property team usually needs to make decisions quickly. The process may involve council approval, owner communication, resident notices, access planning, budget preparation and coordination with the appointed Competent Person and inspection vendors.

Your PFI Workflow

How SGFacadeScan Supports Your PFI Workflow

Stage

What MCST / Managing Agent Usually Needs

SGFacadeScan Support

BCA notice review
Understand the deadline, scope, required appointment and immediate next steps.
Review the notice and explain the workflow in a practical manner for the council or property team.
Document collection
Gather drawings, elevation plans, past repair records, access information and known defect photos.
Provide a simple checklist of documents and information needed before inspection planning.
Inspection planning
Plan elevations, inspection sequence, access routes, safety constraints and resident notices.
Coordinate with CP/FI teams and inspection vendors to prepare a suitable inspection approach.
Drone-assisted visual inspection
Capture facade photos and videos systematically while reducing the need for extensive initial physical access.
Coordinate high-resolution visual capture where suitable for the building and site conditions.
Close-range inspection coordination
Arrange access to selected areas that require closer or tactile assessment.
Coordinate rope access, boom lift, gondola or other safe access methods as required by the inspection plan.
Defect documentation
Produce clear records for council review, owner communication and budgeting.
Prepare photo-based defect schedules with location references, severity notes and recommended next steps.
Report submission support
Organise information required for professional review and BCA submission support.
Assist with structured report preparation support and follow-up coordination.
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Owner Communication

Practical Benefits for Council Meetings and Owner Communication

A well-organised PFI workflow helps the management corporation and managing agent communicate better with owners and residents. Instead of fragmented photos, unclear locations or technical descriptions that are difficult to explain, SGFacadeScan structures inspection information into records that are easier to discuss and act on.

Information to Prepare

Documents and Information to Prepare

Before inspection planning begins, the MCST or managing agent should prepare the available building records. Not every document may be available, but early preparation helps reduce delay and avoid repeated follow-up requests.

Information / Document

Why It Matters

BCA PFI notice

Confirms the notice details, required action and reference information.

Building plans and elevations

Helps the inspection team understand facade layout, access constraints and elevation coverage.

Past repair or maintenance records

Identifies known defect locations, previous rectification works and recurring issues.

Known defect photos or resident feedback

Helps prioritise review areas and close-range inspection planning.

Access restrictions and site rules
Supports planning for drone operation, rope access, boom lift or gondola arrangements.
Contact persons and approval process

Clarifies who can approve access, notices, resident communication and inspection schedules.

Timeline

Indicative Coordination Timeline

Stage

Typical Coordination Action

SGFacadeScan Support

Start
Review BCA notice and confirm required next steps.
The actual timeline depends on the notice, building size, access constraints and CP availability.
Early planning

Collect drawings, records and known defect information.

Useful for council briefing and inspection planning.
Inspection preparation
Plan drone-assisted visual inspection and close-range access requirements.
Resident or tenant notices may be needed depending on site conditions.
Inspection period

Carry out visual inspection and selected close-range inspection coordination.

Access method depends on facade type, height, surrounding site constraints and safety planning.
Reporting period
Compile defect records, professional assessment and report support.
Information should be clear enough for BCA submission support and council follow-up.
Post-report follow-up

Review recommendations and plan repairs where required.

Repair works should be handled by suitable contractors after recommendations are finalised.
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Why MCSTs Choose

Why MCSTs Choose SGFacadeScan

Resources & FAQs

Frequently Asked Questions

1. What should an MCST do after receiving a BCA PFI notice?

The MCST or managing agent should review the notice, appoint a suitable Competent Person, gather available building records and plan the inspection approach. SGFacadeScan can support these steps and help coordinate the required inspection workflow.
Yes. Managing agents commonly help coordinate documents, access arrangements, resident notices, council updates and vendor communication. The appointed Competent Person remains responsible for the technical PFI assessment and reporting conclusions.
Drone-assisted inspection can capture high-resolution facade photos and videos for systematic visual review, defect mapping and close-range inspection planning, subject to site suitability and regulatory requirements.
Council meetings usually benefit from clear inspection status updates, facade photos, defect schedules, location references, recommended next steps and indicative areas that may require repair budgeting.
SGFacadeScan focuses on facade inspection, defect assessment, recommended remedial advice and report support. Repair works should be priced and carried out by suitable repair contractors after the inspection findings and recommendations are reviewed.
Resident or tenant communication should explain the inspection purpose, expected date, access areas, drone or close-range inspection arrangements, privacy considerations and any areas that may be temporarily affected.
Free Download

PFI Checklist for MCSTs & Building Owners

A practical preparation guide for managing your Periodic Façade Inspection efficiently — reduce delays and plan follow-up actions with confidence.

Prepared by SGFacadeScan Pte. Ltd. — Competent Person-led PFI guidance.

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